Support

Write to support@constellation32.com. Tell us your Windows version and what happened, and attach a

screenshot if it helps. Annotate8 doesn't send us your screenshots or error reports, so anything you

want us to see needs to be in your email.

The installer isn't code-signed yet, so Windows SmartScreen may say “Windows protected your PC.”

Download only from this site. To check the file, run Get-FileHash on it in PowerShell and compare the

result with the SHA-256 shown on the download page. If they match, choose More info › Run anyway.

If they don't match, don't run it, and tell us.

Download the latest installer from this site and run it.

Windows Settings › Apps › Installed apps, find Annotate8, and choose Uninstall. Uninstalling

doesn't cancel Pro.

In the app: Settings › Account › Manage billing, then cancel in Polar's portal. Pro lasts until the

end of the month you've paid for. Details are on our Refunds & cancellation page.

In the app: Settings › Account › Unlink. That computer goes back to the free version; your

subscription continues. Lost the computer? Email support and we'll unlink it for you.

Make sure you're online and signed in with the same account you paid with, then reopen the app. The

app re-checks when it starts. Pro works offline for up to 7 days after its last successful check.

Billing: billing@constellation32.com · Privacy and data requests: privacy@constellation32.com

Constellation 32 LLC · 732 S 6th St, Ste N, Las Vegas, NV 89101, USA (registered agent; legal notices)